Every booking has a status that tells you where it is up to. It shows as an icon on the booking in the calendar.
The statuses
- Pending: the booking is waiting to be confirmed.
- Confirmed: the booking is confirmed.
- Arrived: the customer has arrived.
- Started: the appointment is under way.
- Completed: the appointment is finished.
- Did not show: the customer did not turn up.
- Cancelled: the booking was cancelled. See Cancel a Booking and Refund the Customer.
Change a status
Open the booking and, under Status, select the status you want, then save.
Mark a customer as "Did not show"
- Open the booking.
- Open the booking's options menu and select Did not show.
The booking now shows Did not show. Select Undo to put it back.
Completing a booking
Selecting Checkout takes payment for the booking and completes it.