You can cancel any booking from the calendar. If the customer paid online with Stripe, you can refund them at the same time.
Cancel a booking
- Open the booking from the Calendar.
- Open the booking's options menu and select Cancel booking.
- If the customer paid online, choose whether to refund them. See below.
- Choose a reason for cancellation. A reason is required.
- Select Confirm.
A message confirms the booking is cancelled.
Refund the customer
If the customer paid for the booking online, you will see a Refund tick box showing the amount they paid, ticked by default. The refund goes back to their card through Stripe. Untick it if you do not want to refund them.
If the refund fails, the booking is still cancelled and you are told, so you can refund the customer in your Stripe account instead.
See Take Online Payments with Stripe for how online payments work.
Recurring bookings
If the booking is part of a series, choose This booking only or This and all following bookings. Only the booking you opened is refunded.
Customers cancelling themselves
A booking that was paid for online can't be cancelled by the customer from their link. Cancel it yourself from the calendar.