Staff notifications keep your team up to date without them checking the calendar. They are separate from the messages your customers receive.
Where to find them
Open More > Staff > Staff notifications. You need the permission to manage staff notifications. These settings are only available to services businesses.
Change your choices and select Save. The Save button turns on once you've changed something.
Booking changes
Choose how staff are told when a booking is created or changed. For each of these you can switch on Email, and SMS where text messages are available on your account:
- Confirmed booking: a new booking is made for them.
- Rescheduled booking: a booking moves to a new time.
- Cancelled booking: a booking is cancelled.
Notifications go to the staff member the booking is with.
Time off requests
Choose how a staff member is informed when their time off is approved, by email or SMS. See Book Time Off for Staff.
Customer notifications
These settings are only for staff. To change what customers receive, such as reminders and confirmations, go to More > Customers > Customer notifications.
Not getting notifications?
- Check the staff member has a correct Email, and a Mobile number if you use SMS. See Add a Staff Member.
- Check the option is switched on and Save was selected.
- Ask the recipient to look in their junk folder.