A service is anything a customer can book, such as a haircut, a 60 minute massage or a yoga class. Customers choose a service on your booking page, so you need at least one before you can take bookings. This applies to businesses that sell services. If you run a sports or facilities business you set up courts or spaces instead.
Before you start, add your Setting Up Locations and Add a Staff Member, because a service is offered by specific staff at specific locations.
Add the service
- Open More > Setup > Services.
- Select Add.
- Fill in each section below, then select Save.
You need permission to manage services. If you can only view services, you will see View service instead.
Basic information
- Type: choose how the service is delivered.
- Service name: what customers see, for example "Women's Cut and Blow Dry".
- Service description: a few lines about what is included. It can be shown on your booking page.
- Category: group similar services together, such as "Hair" or "Massage". Categories help customers find a service on a long list.
Calendar settings
- Online bookings: switch this on so customers can book the service on your booking page. Leave it off for services you only book yourself from the calendar.
- Service colour: the colour used for the service's bookings in your calendar.
Pricing and duration
- Price type: choose Fixed for a set price, or From when the price starts at an amount and may be higher, such as "from $50".
- Price: the amount charged.
- Service duration: how long the appointment takes.
- Extra time: optional time added after the appointment. Choose the Extra time type and Extra time duration:
- Blocked time: the time is blocked and no other bookings can be made.
- Processing time: other bookings can be accepted during this time, for example while a colour develops.
Staff
Choose which staff members provide the service. Only the staff you select can be booked for it, so the service won't be offered at times when none of them are working. Use Select all to choose everyone.
For staff who charge a different price, or take a different amount of time, use the staff pricing options on the service to set a price and duration for that person.
Locations
Choose the locations where the service is available. Customers only see it at those locations.
Tax
If you charge tax, choose the tax rate that applies to the service at each location. If you only have one location you will see a single Tax rate. You must pick at least one location first.
Group booking
Turn on Group booking enabled for a class or session where several customers share the same time. Set the Maximum participants and the time slot stays bookable until it is full.
Resources
Turn on Resource required if the service needs a room or equipment as well as a person, such as a "Spa Room" or a "Special Chair". The service is then only bookable when both the resource and the staff member are free at the same time. Choose which resources it can use at each location.
Check it on your booking page
Open your booking page and walk through booking the service as a customer. If a time you expect is missing, check the staff member's working hours and the location's opening hours. See Set a Staff Member's Working Hours and Set Your Location's Opening Hours.
Edit or delete a service
Select a service in the list to change it. Deleting a service removes it from your booking page. Use it with care.